Returns and Cancellations Policy

Valenzaar Scents Enterprises values customer satisfaction and strives to address concerns fairly and professionally.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

Returns Eligibility

Due to the nature of fragrance and personal care products, returns may only be accepted for products that are damaged, defective, incorrect, or received in an unusable condition.

Reporting an Issue

Customers should notify Valenzaar Scents Enterprises within 48 hours of receiving an order if there is a problem with the product. Supporting photographs or relevant details may be requested to assist with the review process.

Inspection and Approval

Returned items will be reviewed upon receipt. If the issue is confirmed, an appropriate resolution may be offered, including replacement, exchange, store credit, or refund where applicable.

Non-Returnable Items

Products that have been opened, used, altered, or damaged after delivery may not qualify for return unless required by applicable consumer protection laws.

Refund Processing

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on payment providers and financial institutions.

Contact Information

Valenzaar Scents Enterprises

31, Tokunbo Street, Alagomeji, Lagos

Phone: 09053657051

Email: [email protected]